Post-Ticketing Service Fees

Post-Ticketing Service Fees

We also offer exclusive discounts under our Compassion Exception Policy (CEP), available to Military personnel, those experiencing Bereavement, and the Visually Impaired.

Terms and Conditions:

  • All refunds or future credits on airline fares are subject to the airline’s fare rules, policies, and procedures. A service charge may apply for changes, refunds, cancellations, or future credits, on a per-passenger, per-ticket basis.
  • Our booking and post-ticketing service fees are non-refundable and may change without prior notice. These fees are in addition to any airline or other supplier charges.
  • Any taxes or fees imposed by the government are subject to change. The final amount displayed or quoted by our agent is the only amount you will be charged.
  • Most of our airline tickets are non-refundable, except under the following conditions:
    • The airline’s fare rules allow for cancellations and refunds.
    • We have accepted the refund request.
    • The booking is not a “no-show” (most “no-show” bookings are ineligible for refund waivers from suppliers).
    • We can secure waivers from suppliers to process the cancellation and refund.

Read more about our [Cancellation & Refund Policy] here

  • Service fees for contact center bookings (including multi-stop and round-the-world itineraries) may be higher than online bookings. These fees can range from $10 to $200 per passenger (up to $100 for senior citizens) and may include premium package benefits.
  • Special services are available upon request and subject to the airline's approval process, fare rules, policies, and procedures. Any applicable special service fees will be charged once the service is provided, though they may be refunded if the airline denies the request.

Examples of Required Documentation for Special Requests:

  • Misspelled Name: The name on the ticket does not match the name on the passport or other government-issued ID.
  • Visa/Passport: A visa/passport denial letter may be required.
  • Baggage: Retain all receipts and luggage tags.
  • No-Show: Documentation explaining the reason for missing the planned departure.
  • Denied Booking: Documentation explaining why you could not board the flight.
  • Duplicate Tickets: A refund request must include copies of tickets with identical itineraries booked with us.